Username and password will be sent to you via email. This is the Google Cast symbol. Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2021 All I tried doing a software update at the recommendation of Hisense support, but no change. Aspect - Select the screen aspect ratio from Normal, Wide, Sleep - It can set the TV to let it enter into the Standby Auto, Zoom, Cinema and 1:1 PIXEL MAP. Just in case....but it will be a good start. Accessibility. 65 inch Hisense Roku tv that has an intermittent horizontal 65 inch Hisense Roku tv that has an intermittent horizontal black line that flickers in and out across the screen. If the screen of your TV is black and nothing is displayed, see the FAQ below: No picture on the TV screen. If the TV screen has a green hue but a picture is still being presented, the problem is due to the over-saturation of the color green. I’ve ordered a replacement Tcon board on Ebay and will swap it out, but it seems like it may just be a ribbon issue? Hisense Pros: Once it is located, the user turns down the green coloring until the picture looks normal again. The csr's would not transfer me to him and would only take my message. Can you please look into it. I’d say go with your plan - swap out the Tcon board. I don’t see anything. ), follow the steps below to resolve the issue: Restart using the TV remote control I was told that he would call me in 24-48 hrs. If you are seeing horizontal/vertical lines on a picture or the picture is shaking, it is likely because there an electric tool or appliance close to your TV that is causing some interference. They could indicate that it is a defective LCD Panel (Screen). You can try to reach review author by writing a comment to the review or try one of our business solutions. So it started out as horizontal lines across the bottom. i use some very fine sand paper or them green scratcher pads and slightly buff then they are silver in color and all around the frame good luck. Hisense U9F Quantum Dot (75-inch only): The Hisense 75U9F is a 75-inch Quantum Dot screen with Android TV, and over a thousand local dimming zones for keeping its 2,200 nits peak brightness in check. Thank You for Your Reply! Never received phone call or delivery. To fix this, a user goes into the picture menu on the TV and looks for the saturation option. There are slow moving horizontal 'lines', slightly brighter than the rest of the picture, that move up the screen constantly. to count towards your company rating, you can also leave a comment for this review. All broken signals from graphics hardware or cables make impurities in the reproduction of the image on the screen. Send photos of the issue, along with photo of receipt as per their request. To learn more about the ways to appreciate the reviewer please visit Also there are some vertical lines on screen … We phoned Guardian Logistics. Still nothing. Hisense U8B ULED TV review: One for the UK only, but this high-spec TV comes in at only £999 for a 65-inch model, offering a big-impact screen at a pretty low price. @jeffbeckib now this "now I get half white screen and half white with lines." Purchased on 2/25/19 my TV now reveals a horizontal line of light nearly 1/2 way down the screen. If you want your response does sound like the T-con board. Hisense Cons: I then received an e-mail from them stating that the truck was in my area and driver will be phoning us for appt. oldturkey03 My husband is irate and has been telling me all along that they are lying and scamming me. TV has vertical colored lines on the screen. to make exchange. The HDMI connection from the cable box to the TV is the cause of a pink/purple screen. They also claimed that the reference number that they had on the e-mails was not in their system. Private messages do not impact your company rating. Logo looks fine for the first 8-10 seconds, then the lines go through everything. What started out as a tolerable area of lines at the bottom has not become an unviewable image. Part number can be found on a sticker. He told me that they had to settle the issue with Manna and Hisense before they could help us with our tv exchange. You will be able to edit the text before publishing. Hisense LED backlight TV 55A6500UW, turns on just fine, start up image pops up and then nothing except flashing horizontal lines in various places [Problem] Close. Turn the external device back on. disconnected every ribbon and cable to every board, then reconnected all. As TV gets old, you might get cracks on the cable. Shouldn’t matter that rear cover is off correct? This entire scenario was repeated over again two more additional times. You can always check the small ribbon cables that connect from the driver board (part of the panel) to the LCD panel itself. This doesn’t happen when I use these apps through my ps4. TV Hisense Roku TV R6 Series Quick Start Manual (23 pages) TV Hisense PDP4220EU User Manual. I waited three days; didn't hear from him so I phoned him. Horizontal lines indicate a defective LCD panel (screen). Disconnect and re-connect the video cable/HDMI to check if the issue is resolved. They didn't have an answer for us. He did no! Horizontal lines on the screen are virtually NEVER caused by a bad T-con board. I might just take the TV back next week and get a Samsung tv instead. Remove the power cord from the wall outlet or powerstrip. Standard or 4:3 – 4:3 displays the square standard TV picture.If you choose 4:3 on a wide screen TV, the picture will have black bars on the left and right. I'd get one from a place that has a good return policy. I tried doing a software update at the recommendation of Hisense support, but no change. I've been unplugging and re-connecting the ribbons going to the t-con, now I get half white screen and half white with lines. Warning: Do not leave the TV in 4:3 mode for an extended period. Appt. Related Manuals for Hisense TV. Replaced T-Con board, still getting all White screen with lines. The bottom part of … Wait 30 seconds then re-apply power to the device. This could also be indicator of an issue with the panel of the display. I was told that my TV actually has a 2 year warranty (previously told only one by Currys and Samsung) and so they will fix it free. I am now getting ready to contact Consumers Affairs if you are not able to help us. Listen to your husband. Hisense TV Horizontal Lines on Screen. @oldturkey03. Seamore mentioned something about back cover having conductors on it? You should replace the ribbon cable with the new one. The expected delivery date came and went with. You should check the hinge area where normally it fails due to more flex in that region. Horizontal lines indicate a defective LCD panel (screen). The last 10-15 days it is starting with horizontal lines on screen which goes after 5-10 minutes. was set; they never arrived or phoned. Location: 7310 McGinnis Ferry Rd, Suwanee, GA 30024, USA. Terms — I then spoke with the manager, Jake, to try to get our situation resolved and he was very short with me and said that I will just have to wait for him to call me in a few days. also, check the ribbon cable connection at the receptacle on the tcon board - I’ve made the mistake of latching the cable while the pins weren’t aligned or fully inserted into the receptacle. Other times the T-Con Board itself may be faulty and need to be replaced. Now I am getting in between running TV horizontal lines some times. This is a common issue with many TVs. After us calling repeatedly; they claimed that the tv was never on the truck for delivery, They rescheduled for the following week. If horizontal or vertical lines remain on the TV, theexternal device may need service. A few days later they phoned me to tell me that they will be sending a service to pick up the tv and leaving another of equal or better value. Part number 44-9771460 or 47-97714770 can be found on sticker. It will either repair your TV or rule out the T-con board as cause. I waited a few more days and phoned Hisense again. IMPORTANT: Horizontal lines on the screen are virtually NEVER caused by a bad T-con board. 08/30/2018 by If you wish that your prior post be removed, submit a notarized letter. Phoned Hisense. TV Models: Hisense 55H9B2 Horizontal lines on the screen are never caused by a bad T-Con Board, One side of the picture is darker than the other. Automated e-mails kept arriving with empty promises. and connection to see if they are properly connected. What started out as a tolerable area of lines at the bottom has not become an unviewable image. Rights Reserved, You Are About to Contact PissedConsumer.com. Problem with delivery. Guides and support for various television (TV) brands and styles. Step 2: Power-cycle the All-Digital unit by removing the power cord from the unit or from the wall. I phoned Hisense and spoke with Leon in shipping. I got a call from the Samsung help line about 3 days after clicking on a help link on the tv. Shop our large selection of LCD TV, LED TV, OLED TV, QLED & Plasma TV, Smart TV, Curved TV, 3D TV Screen Replacement and display panel for your Hisense | Page 1 of 1 we tracked it and saw that the truck was in our town on the date of the appt. The TV screen has horizontal lines going through the middle of the screen - usually on one channel. When you turn the tv on the logo is perfect, no lines, then within about 10 seconds the vertical lines fade in and stay. When using a TV with the Self Diagnostics option, try the Self Diagnostics test. I don’t think it’s an issue with the ribbon cable - if it were, you’d see issues with the image any time the screen is displaying (including the logo at boot up), right? This feature is currently under development. leo rizzo To resolve this problem, check if there is an interfering source nearby. For details, refer to the following Q&A: How to use the Self Diagnostics option. So does this still point to the TCon board? Check the equipment connections. Fix#3: Loose Wiring. I was struggling with it. Once all TV and external device picture settings are set,reset the external device. If you get a single set of horizontal lines across TV screen in recent times, then there is damage in the internal part, a loose internal video cable or a graphics system failure. Hi. Line can be seen on all inputs. After repeatedly phoning Guardian Logistics and Manna Distribution; Guardian claimed that they could not find the tv that Hisense sent to them through Manna. IMPORTANT: Horizontal lines on the screen are virtually NEVER caused by a bad T-con board. LED LCD TV repair for LG, Sanyo, Panasonic TVs with sound but no picture, half screen, lines on screen, distorted picture. 3 Pull up the Menu screen and check whether the issue persists. HiSense is cheap and unreliable telly brand. Including menu. 2 If the lines sway, check the input source (HDMI 1, Video, PC, etc.) Buy a major brand telly like Panasonic, not a cheap one like Element, HiSense or some of the other ones sold by places like Walmart whose names are unknown. www.realthanks.com. not showing the entire picture on screen. Comment the review as Hisense verified representative. When you turn the tv on the logo is perfect, no lines, then within about 10 seconds the vertical lines fade in and stay. Hisense TV Turns On then Off Immediately Thinking it was a factory defect, I returned it (walmart stopped doing exchanges and they didn't have the same size for me to buy again.) Donna K of Greenville, NC. This can be fixed by following these steps: Step 1: Make sure both sides of the HDMI cable are plugged in as firmly. The dark borders displayed on the left and right/top and bottom of the screen may cause image retention (screen burn). Wait ten seconds, then reconnect the power cord. In September we noticed a line running across the screen from one side to the other. The bottom part of … read more Bought the 65" smart tv on April 8, 2018. oldturkey03, Albert Park Performed a screen test that failed. I re-connected the 2 ribbons to the T-Con board, and now I get Vertical lines. I bought the Hisense Roku TV 43” yesterday and I’m having the same issue. Turn the external device off. disconnected every ribbon and cable to every board, then reconnected all. Got the same response; Jake will return my call in 24-48 hrs. Lines on the screen (vertical/horizontal lines… Hisense 65" Roku Tv series 6 horizontal line I bought a Hisense 65" Series 6 Roku tv recently and I started noticing a line going along the top of my screen. Hisense - Horizontal Line Across Tv Screen Nov 05, 2018 @ Pissed Consumer Hisense review from Suwanee, Georgia rated 3.5/5.0 with 1 Comment: Bought the 65 smart tv on April 8, 2018. Stay up to date with Hisense emails about new products & other news Sounds like your are getting scammed. So it started out as horizontal lines across the bottom. Lack of response and resolving customers issues. Many times this can simply be caused from wiring that is not securely fastened. If the TV image is distorted (horizontal lines) across the bottom section of the screen when watching TV, but not on the Home menu or streaming apps (Netflix®, Amazon Prime™, etc. Would You Like to Convert It Into Review? They are part of the panel and can not easily replaced (requires special equipment). Looking for new 100% genuine factory original Hisense TV Screen online? We went through a diagnostic process using a live link picture and video assistance. One vertical line present, red in color. Great Comment! The flickering line is located about the bottom fourth of the tv. Horizontal lines are almost exclusively caused by failed Gate drivers on the panel. Vote. I re-connected the 2 ribbons to the T-Con board, and now I get Vertical lines. Used (3) from $28.90 + FREE Shipping Customers also viewed these products @jeffbeckib. Also seen is a small group of green pixels on far right of screen Help Troubleshoot your TV: 1. be very careful taking the bezel of. i’m sure you’ve already double checked this :), i been fix electronics for 35 years your heading in the right direction with the tcon but you need to resit all the ribbon cables and then there are conductive tabs all around the bezel (frame) that can do this also. 65 inch Hisense Roku tv that has an intermittent horizontal black line that flickers in and out across the screen. Vibration from your TV can sometimes loosen wires. If there is, turn it off and move it farther away from your TV. Price. I have read and agree to the Pissed Consumer. The flickering line is located about the bottom fourth of the tv. A week later I received an e-mail from Manna Freight to inform me that that Guardian Logistics will be contacting me in a few days for the tv exchange. We are processing your message. the logo is not using very much power and the cabel on that side may be fine and the contacts but with a full picture it is using a lot of power and if it has bad contacts that is cuzzing it to not work right. He DID NOT! Review #1394261 is a subjective opinion of and I know I’ve had the cover off when I first had the problem and it didn’t change the picture at all. 1 Check whether the lines on the screen are moving or permanent. The tv was assumed lost in transit. Could it still be a Screen issue if the logo appears perfect? Still nothing. Shadae, the rep. servicing my issue was MOST patient with me and resolved the issue!! Vertical colored lines usually show on a TV screen when the T-Con board is not working properly. I have a Samsung 46D5500 LED TV more than 4 yrs old. TV screen with horizontal reception. Reason of review: Known Models Brand Models Versions Hisense 75H6570G 75R6E3 Part Number: 267064 Board Number: 267064|RSAG7.820.9959/ROH Part Type: T-Con Part Usage: LED/LCD Important: Part number can … Write a private message as Hisense verified representative. When I play shows on Now Tv or Netflix I’m getting a horizontal line across the top. @abraxaspi. We again received several e-mail notices that the tv was near-by and driver will be contacting us. © 2021 iFixit — Licensed under Creative Commons — Privacy — When you see the vertical line on TV screen, this … In September we noticed a line running across the screen from one side to the other. @jeffbeckib if your logo as well as your onboard menu works and does not show those lines, it is your T-con board that is failing. Satellite with lines coming off it I was connecting my laptop to a Smart TV Screen when a horizontal green line appeared on my laptop screen. I don’t see anything. This seems, to my untrained eye, like some sort of frame sync issue. You will be automatically registered on our site. A dark, cloudy spot spreads across the picture. Horizontal lines appear across the bottom of my TV screen On the supplied IR remote control, press and hold the POWER button for about five seconds until Power off appears on the TV screen. Get contact details that poster left for the company. Replaced T-Con board, still getting all White screen with lines, not even getting logo anymore. and I know I’ve had the cover off when I first had the problem and it didn’t change the picture at all. The screen display is too small i.e. Seamore mentioned something about back cover having conductors on it? Appreciate any assistance you can give us. Shouldn’t matter that rear cover is off correct? Horizontal lines indicate a defective LCD panel (screen). Note: The TV automatically powers off and then powers back on after one minute. Hisense - Most EXCELLENT!!!